- Plantronics hub not connecting to my device how to#
- Plantronics hub not connecting to my device install#
- Plantronics hub not connecting to my device software#
- Plantronics hub not connecting to my device windows#
However, there was basically ZERO documentation to talk about the best practices configuring Genesys Cloud + PlantronicsHub.
We have been testing the option to have both Genesys Cloud Desktop version + PlantronicsHub installed and running in the background. Genesys Cloud + Salesforce softphone doesn't work with wireless Plantronics headsets call control buttons on the device.So it's possible you won't actually see "Genesys" listed there but perhaps some other name based on it's integration through the browser. On the smartphone connected to the headset, uncheck either Phone audio (HFP).
Plantronics hub not connecting to my device software#
I note the Poly website says the Hub software will show the softphone as an SDK-Enabled one. Bluetooth Connectivity: The Sony WH-1000XM4 headphones have Bluetooth 4. What is not working when you try to use the Plantronics headset in Genesys Cloud? Does the phone config setting show that the phone software is running? I'm using a Plantronics headset (wired) and only have the Plantronics Hub installed. Is the Contact Us button actually alerted them? I have done the same and been over a week now, haven't heard back from Poly. I wonder if there is extra plugin need to be installed? along with Gensys Cloud Desktop Application + Plantronics Hub? I also saw that from the Plantronics website, Supported Softphones where PureCloud integration was developed by the "partner". My Plantronics Hub doesn't give me to "Genesys" option for PureCloud. I saw this in appfoundry but the "Firmware" button only takes me back to Plantronics website with no information.
Plantronics hub not connecting to my device how to#
Customers often ask us how to connect Plantronics Bluetooth headsets and with this guide, you will be up and going in a matter of minutes.If you visit Poly's AppFoundry listing and click the Contact Us button, then Poly will be able to answer your questions about what is needed to get their headsets to work with Genesys Cloud. Your phone should now be paired with the Plantronics Voyager Legend headset and ready for use. NOTE To enable caller name announcement, allow access to your contacts if your phone prompts you. Once your Plantronics Bluetooth pairing is complete, LEDs on the Voyager Legend will stop flashing red/blue and you will hear “pairing successful.” from the headset. If your phone asks, enter four zeros (0000) for the passcode or simply accept the connection.ĥ) Complete pairing process. Select “PLT_Legend” on your phone as a found device. To Pair Voyager Legend to a Different Phone or Re-Pair to the Same Phone:ġ) Turn the headset on.Slide the power switch to the ‘on’ position showing green.Ģ) Using voice commands. Tap the Voice button on your Voyager Legend and say “Pair mode,” or Press and hold the Call button on your Voyager Legend until you hear “Pairing”ģ) Turn on your phone’s Bluetooth feature. While the Voyager Legends LEDs are flashing red/blue, activate Bluetooth on your phone and set it to search for new devices.Ĥ) Select Voyager Legend. Customers often ask us how to connect Plantronics Bluetooth headsets and with these instructions, you will be able to use your old headset with your new phone. Your phone should now be paired with the Plantronics Voyager Legend headset. NOTE: To enable caller name announcement, allow access to your contacts if your phone prompts you. If your phone asks, enter four zeros (0000) for the passcode or simply accept the connection.Ĥ) Complete pairing process. Android™ Smartphones Settings > Wireless & Networks > Bluetooth: On > Scan for devicesģ) Select Voyager Legend.iPhone Settings > General > Bluetooth > On.While the Voyager Legends LEDs are flashing red/blue, activate Bluetooth on your phone and set it to search for new devices.
Plantronics hub not connecting to my device windows#
Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. While the call is active, mute the call from the device or Lync.
Plantronics hub not connecting to my device install#
Skip to the below section labeled: To Pair Voyager Legend to a Different Phone or Re-Pair to the Same PhoneĢ) Turn on your phone’s Bluetooth feature. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. If for a second time your Voyager Legend LED doesn’t flash red/blue, your headset may have already been paired. If you don’t see the red/blue flashing LED, turn the headset off and repeat step 1. The Voyager Legend headset is now in pairing mode. The headsets LEDs will begin flashing red/blue. Slide the power switch to the ‘on’ position showing green. How to Pair the Plantronics Voyager Legend Bluetooth Headset First Time Pairing for the Voyager Legend Headset:ġ) Turn the headset on.
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